Optimizing the quotation process for a logistics company

Q: How did NTQ Europe ensure smooth collaboration during the project?

We maintained transparent, continuous communication and fostered a highly aligned team culture to ensure timely and quality delivery.

Q: How did this system help the client maintain speed in the quotation cycle?

The system enabled the BPO team to respond within one working day through batch processing and streamlined UI, preserving the client's 3-day buying cycle efficiency.

Q: How was the BPO team trained to use the new system efficiently?

The system was designed with a user-friendly interface for BPO team to navigate in an easy way. NTQ Europe also provided detailed documentation, hands-on training sessions and ongoing support to help the BPO team understand the new systems.

Q: How did NTQ Europe handle evolving requirements during the project?

NTQ Europe adopted an agile approach to accommodate changes in client requirements throughout the project lifecycle. We maintained open and ongoing discussions with the client to validate each proposed adjustment before implementation and ensured that the final solution aligned with business objectives.

Q: How did NTQ Europe ensure the system's stability under high inquiry volume?

To support large volumes of simultaneous inquiries, NTQ Europe implemented a scalable system architecture with optimized backend processes. We performed rigorous performance testing and load balancing to ensure system stability, even during peak periods. This approach allowed the BPO team to maintain service quality without delays or downtime.

Industry

Logistics

Services

ODC

Client's based

Germany

About Client

Our client is a German-based logistics company based in Germany that specializes in providing business process outsourcing services for the shipping industry. With the desire to improve operational efficiency and service quality, the client aimed to modernize and transform the quotation process to support their customers base.

Requirements & Challenges

The client faced significant operational hurdles in quotation management:

Manual quotation process led to slow response time
The number of quotation requests from shipping lines is constantly increasing, making it difficult for BPO team to handle multiple requests simultaneously
Lack of quotation management tools hindered workflow efficiency and slowed processing speed

The client needed a partner to provide the resources (BPO team) and optimize the quotation management process for vessel inquiries. The quote should be made as soon as possible (within 1 working day at best) to maintain the buying process for 3 days.

Solutions

NTQ Europe partnered with the client to develop a scalable, industry-specific quotation system.

Created detailed quotations for customer inquiries within a tight timeframe
Implemented a batch vessel addition feature to streamline the quotation process
Ensured the quotation process adheres to a three-day buying cycle
Developed a robust system for handling high volumes of customer inquiries
Provided a user-friendly interface for the BPO team to efficiently manage the quotation process

Technologies

Java
HTML5
CSS3
Javascript

Outcomes

Through a structured and collaborative approach, NTQ Europe successfully delivered the first phase of the project with measurable impact:

Enhanced efficiency in managing large volumes of inquiries
Increase the speed of quotation processing, maintaining the buying process for 3 days
Minimized errors in manual operations, optimized resources to focus on specialized tasks
Improved customer satisfaction

Proud to be trusted by global clients

"Not only precisely implemented the detailed design, but NTQ also can correspond to the rough specifications while considering the convenience in product manipulation. NTQ is our trusted long-term partner, who has outstanding ability in delivering high-technology; managing and developing LABO; providing the new technology; and corresponding promptly to the arising problems."

Mr. Takeyama, Manager

Systena Corporation, Korea