Revolutionize Asia-pacific giant life insurance group’s system with AI

Q: Can the AI Underwriting system be adapted for future technological advancements?

The system is designed to be flexible and scalable to adapt to evolving requirements, enabling our client to stay ahead of the technology curve and gain a competitive advantage.

Q: How does NTQ Europe help the client maintain a competitive edge after the project?

The AI-powered system improves the client’s operational efficiency and streamlines the underwriting process, allowing underwriters to focus on higher-value tasks. Additionally, the system's scalability and security ensures smooth operations even as the business grows.

Q: How can NTQ Europe ensure strong security and full compliance with regulations?

To enhance security, NTQ Europe applies data masking in Group Data Platform. Beside that, our security practices align with global standards like ISO/IEC 27001 and GDPR, ensuring compliance and safeguarding client data.

Q: Why partner with NTQ Europe for AI transformation?

NTQ Europe combines deep technical expertise with industry experience to deliver tailored, scalable AI solutions. We accelerate digital transformation through secure, efficient systems that enhance decision-making and operational performance.

Q: How does NTQ Europe ensure smooth collaboration with internal team and third-party vendors?

NTQ Europe fosters clear and transparent communication with internal teams and third-party vendors to align with the project’s objectives, timelines, and quality standards. This approach results in a seamless project execution from start to finish.

Industry

BFSI

Services

AI Application enhancement

Client's based

Hong Kong

About Client

Our client is a subsidiary of leading life insurance groups in the Asia-Pacific region. With over a century of experience in the insurance sector, they deliver innovative life and health insurance solutions, including medical, travel, and general insurance across 18 markets. As technology has reshaped the insurance landscape and Al Underwriting has emerged as a central component in the insurance value chain, our client need to collaborate with a progressive and agile technology partner to adapt to the changing demands of their policyholders and gain a competitive edge.

Requirements & Challenges

Our client develops a Rule-based Al system for preliminary appraisal of insurance records. However, they face several key challenges in the transformation process:

The existing layout of the Log Details feature in the client’s AI-based underwriting system lacks clarity and informativeness
Hard to meet strict security requirements, ensuring consistent data flow and availability
Our client needs to develop a new layout design for Log details feature in their system, making it easier for underwriters to review insurance applications

Solutions

NTQ Europe coordinates with the Rule Engine team and other vendors to manage and deliver the AI Underwriting Project.

Design an intuitive interface for the Log Details, integrating API-sourced data for better accessibility
Deploy a scalable data pipeline from Local DNA to Group Storage, utilizing Azure Data Factory and Data bricks for optimized data processing
Apply data masking in Group Data Platform to enhance security
Provide end-to-end support during User Acceptance Testing (UAT), the Production Deployment, and Critical Application Bridge (CAB) phase

Technologies

JavaServer Faces
Azure Data Factory
Data bricks
Autosys scheduler

Outcomes

Through close collaboration with both internal application teams and third-party vendors, we successfully leverage AI to deliver a smooth and timely project delivery, aligning with the client’s stringent technology standards.

Provide the Underwriter with a more informative and more precise view of the insurance application
Improve the claims and underwriting process
Increase customer experience
Enhance operating efficiency

Proud to be trusted by global clients

"Not only precisely implemented the detailed design, but NTQ also can correspond to the rough specifications while considering the convenience in product manipulation. NTQ is our trusted long-term partner, who has outstanding ability in delivering high-technology; managing and developing LABO; providing the new technology; and corresponding promptly to the arising problems."

Mr. Takeyama, Manager

Systena Corporation, Korea