Automate sign-up and payment processes of a healthcare company

Q: What does your UI/UX service include?

Our service covers the full process from user research, wireframing, prototyping, visual design, usability testing, to final delivery and handover for development.

Q: Why is UI/UX design important for my product?

UI/UX design improves user satisfaction, increases engagement, boosts conversion rates, and reduces development and maintenance costs.

Q: How do you approach a UI/UX design project?

We start with understanding your business goals and user needs through research. Then we move through structured phases: ideation, prototyping, testing, iteration, and final design delivery.

Q: How do you ensure the designs are user-centered?

We make decisions on real user research, behavior analysis, usability testing, and continuous user feedback to make sure the final product meets user expectations.

Q: How can I be involved during the design process?

Collaboration is top our priority. You can be involved in all major milestones, from initial design to feedback rounds and final approvals.

Industry

Healthcare

Services

Application Development UI/ UX Design

Client's based

Japan

About Client

Established in 1979 as a tennis coaching center, our client has grown into a prominent sports and fitness club in Japan over the past four decades. Their offerings include fitness clubs, swimming schools, and golf academies. As of March 2023, they have operated 188 clubs nationwide with a diverse community of over 400,000 members, from toddlers and teens to adults. Their mission is to promote a healthier, more comfortable lifestyle for people around the world.

Requirements & Challenges

As the client scales rapidly across Japan, their legacy system struggles to meet increasing user demands and adapt to evolving technology.

Difficulty in integrating new features due to limited API compatibility
Manual-heavy registration and payment process
Fragmented user interface, resulting in inconsistent user experiences

Solutions

NTQ Europe collaborates closely with clients to solve complex challenges:

Maintain and upgrade the existing system
Deploy a customized payment and member registration system with prominent features such as timeline management, tag customization and categorization, personal goal setting, checkout time administration, usage overview and calendar integration, and cloud-based photo synchronization
Develop the UI design and code, aligning with the client’s API parameters and screen mockups

Technologies

iOS: Swift 5.1, Objective C. Android: Java
iOS : iOS SDK, RxSwift, Moya, Swiftlint
Android : Android SDK, Retrofit, Picaso, Glide, Butter Knife, Proguard, RxAndroid

Outcomes

NTQ Europe’s solution not only meets clients’ unique requirements but also allows them to gain a competitive edge.

Optimize the existing platform to handle increased traffic and usage, resulting in faster load times and enhanced stability
Enhance UI/UX consistency, providing an intuitive and user-friendly experience across all devices
Automate sign-up and payment processes, improve a seamless user journey, and reduce staff workload

Proud to be trusted by global clients

"Not only precisely implemented the detailed design, but NTQ also can correspond to the rough specifications while considering the convenience in product manipulation. NTQ is our trusted long-term partner, who has outstanding ability in delivering high-technology; managing and developing LABO; providing the new technology; and corresponding promptly to the arising problems."

Mr. Takeyama, Manager

Systena Corporation, Korea